1800 299 452Book my free callAged Care Compliance Under the New Act, Handled Properly
We are on site with you on audit day, and we stay engaged after the decision.
Registration, the strengthened Quality Standards, audit preparation and ongoing obligations under the Aged Care Act 2024. One consultant who knows the regime, a fixed fee quoted upfront.
- 100+ providers supported
- Fixed fee, quoted upfront
- Aged care, NDIS and ISO under one roof
- Australian team, Sydney based
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No obligation. We will confirm your category, your obligations and what it costs.
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The rules changed. Most providers are still catching up.
The Aged Care Act 2024 and the Aged Care Rules 2025 took effect on 1 November 2025. They replaced the old approval system with registration across six categories, brought in seven strengthened aged care Quality Standards that are more detailed and more measurable than what came before, and introduced a new audit process tied directly to registration.
That was not a paperwork update. It changed what you have to prove, how often you have to prove it, and what happens when you cannot.
The Commission has already said publicly where providers are falling short. The three areas it has named most often are Support at Home service agreements that do not meet the requirements in the Rules, pricing that has not been published correctly, and financial and prudential management systems that do not hold up in categories 4 and 5.
None of those are exotic failures. They are what happens when a provider is running services with the systems they had before November 2025.
Registration categories drive everything.
Your category determines your obligations, whether you face an audit, and what the Commission assesses you against. Getting it wrong is expensive in both directions.
The strengthened Standards are measurable now.
Vague policy language that passed before does not survive an assessment designed to test outcomes rather than intent.
Audits are now triggered by registration events.
The Commission audits providers applying to register, renew or vary registration in categories 4, 5 and 6, assessing conformance with the strengthened Quality Standards.
Obligations are still phasing in through 2026.
Support at Home pricing publication, care minute accountability, worker screening. Each one is a separate implementation project and each one has a date attached.
What we do for you
Aged care provider registration, the strengthened Standards, audit preparation and the obligations that follow, from one aged care compliance consultant.
- Registration and category scoping
- We confirm which of the six aged care registration categories apply to the services you deliver, what that triggers in terms of obligations and audit exposure, and what evidence the Commission will expect. Category selection is the decision everything else follows from.
- Strengthened Quality Standards implementation
- We map your current systems against the seven strengthened Standards, identify the gaps, and build the policies, procedures and evidence to close them. Written around how your organisation actually delivers care, not a template pack.
- Registration, renewal and variation
- Whether you are registering to become an approved aged care provider, renewing, or varying your registration to add service types, we prepare the application and the supporting evidence and manage it through.
- Aged care audit preparation
- For categories 4, 5 and 6, registration events trigger an audit against the strengthened Standards. We prepare your evidence, run readiness reviews and brief your team on what will be asked and how to answer it.
- Support at Home obligations
- Support at Home service agreements that comply with the Aged Care Rules, correct price publication on My Aged Care and on your own site using the right billable units, and the two-monthly price review cycle. These are three of the most commonly cited compliance failures and all three are avoidable.
- Financial and prudential standards
- For providers in categories 4 and 5, a compliant financial and prudential management system is a registration condition, not an optional extra. We help you build and evidence one.
Which category are you in?
Registration under the Aged Care Act 2024 is organised into six categories based on the services you deliver. Your category determines your obligations, your reporting, and whether a registration event triggers an audit against the strengthened Quality Standards.
When the new Act commenced, existing providers were transitioned into the new categories automatically based on the services they were already delivering. That does not mean the category you landed in is the one you need, or that your systems match what the category now requires of you.
We confirm your category, your obligations under it, and whether a variation is needed, on the first call.
CATEGORY
1–3
Lower-risk service categories
Registered against the strengthened Standards. No audit triggered by registration events.
4–5
Audit on registration events
Register, renew or vary and the Commission audits you. Financial and prudential obligations also apply.
6
Residential care
Audit on register, renew or vary, plus the broadest set of obligations under the strengthened Standards.
What's still landing
The Act commenced in November 2025 but the obligations are phasing in. These are the ones still landing on providers now.
Support at Home price publication
Registered providers delivering relevant services must publish their most common prices on the My Aged Care website and on their own website, using the correct billable units, and review those prices every two months. The Commission has identified pricing publication as one of the most common compliance failures it is seeing.
Care minute accountability
Stricter accountability for care minutes, with provider funding linked to demonstrated delivery rather than intent.
Aged care worker screening
A new screening process for aged care workers, tightening safeguards around who can work in the sector as part of the broader workforce accountability reforms.
The new audit process
The Commission has moved to a new audit approach aligned to registration requirements, assessing conformance with the strengthened Quality Standards when providers apply to register, renew or vary in categories 4, 5 and 6.
None of these is a one-off exercise. They compound, and each one assumes the systems underneath it are already working.
How it works
01
Free 15-minute call
We confirm your registration category, what the strengthened Standards require of you specifically, where your immediate exposure sits, and what it will cost to fix. No obligation.
02
Gap assessment
We review your current policies, systems, agreements and evidence against the strengthened Quality Standards and your category obligations, and give you a written picture of what is missing.
03
Scope and fixed fee
Scope and fee in writing before work starts. One fee, no hourly billing.
04
Build and implement
We develop the documentation, systems and evidence you need, and work with your team on implementation. Policies that staff cannot explain do not survive an assessment.
05
Audit and ongoing
We prepare you for audit, brief your team, and stay on for the obligations that keep coming. Renewals, variations, pricing reviews, and the reforms still landing through 2026 and beyond.
Evidence assembled before an auditor asks for it
Under the Strengthened Standards, most of what is tested is not whether you do the work. It is whether you can show you did it, on the day you are asked. Our clients work from live registers rather than assembling a folder in the fortnight before an audit.
- Incidents and SIRS notifications
- Complaints and feedback
- Worker screening expiry
- Training and competency
- Continuous improvement
Harrison O'Donoghue
Founder & Principal Consultant
What it costs
Our fee is fixed and quoted in writing before any work begins.
Where an independent audit applies, audit costs sit outside our fee. We tell you the realistic range for your category and situation on the first call, so you are budgeting against a full picture rather than half of one.
One fee, no hourly billing
Your fee covers the gap assessment, documentation and systems build, registration or variation support and audit preparation for your category. Scope changes are agreed in writing before they happen.
Our guarantee
If a Commission audit raises findings against work we prepared, we work with you to close them at no additional cost.
Why providers choose Provider Compliance
One consultant, start to finish
A named consultant who knows your organisation, not a queue and a different person each time. When the Commission asks a question you know exactly who to call.
Aged care, NDIS and ISO under one roof
A large share of care providers operate across both aged care and disability. If you deliver both, or plan to, one team that understands both regimes is worth real money. You are not briefing a second consultant on the same business.
We stay after registration
Registration is the start of your obligations, not the end. Renewals, variations, pricing reviews, the strengthened Standards, and whatever lands next. This sector is in the middle of the largest reform programme in its history and it is not finished.
What providers say
We support providers across aged care and NDIS. Hear from the people who have been through registration and audit with us.
- providers supported
- 100+
- Sydney based, Australia-wide
- All states
- across aged care, NDIS and ISO
- 1 consultant
Andrew
Theo
Nour
Chontel
Ann
Alice
I recently spoke with Harrison from Provider Compliance regarding NDIS registration. While I’ve decided to put my registration on hold for the time being, I wanted to acknowledge how knowledgeable and professional Harrison was throughout the process. He was extremely helpful, easy to deal with and, importantly, never pushy. He took the time to explain everything clearly and provided excellent guidance. If I decide to go ahead with NDIS registration in the future, or have any further questions, Harrison will definitely be the person I speak to. I really appreciate his guidance, help and professionalism. Highly recommend Harrison and Provider Compliance.
Harrison from Provider Compliance has been absolutely amazing. We had been trying to complete our registration for over a year and a half with other consultants, and the experience had been incredibly frustrating. The process became such a nightmare that I was close to giving up altogether. Thankfully, we came across Harrison. His knowledge of the registration requirements and understanding of the application process have been outstanding. He explains everything clearly, knows exactly what is needed, and has made the process feel manageable again. I honestly cannot recommend Harrison highly enough. His professionalism, expertise, and support have made a huge difference to us.
Harrison from Provider Compliance has been absolutely exceptional throughout the preparation process for my external NDIS registration audit. He has been professional, knowledgeable and incredibly supportive every step of the way. What really stood out was his ability to guide me through the process in a way that felt manageable and reassuring. His experience and understanding of the NDIS registration requirements were very evident and nothing was ever too much trouble. If you are looking for a consultant to assist you through the NDIS registration and audit process, I would highly recommend Provider Compliance. Thank you again Harrison for all your support and guidance.
We had a fantastic experience with Provider Compliance. Harrison was knowledgeable, responsive and incredibly supportive throughout the NDIS registration and audit process. His clear guidance and attention to detail made everything much easier. We highly recommend Harrison and the Provider Compliance team.
Harrison provided outstanding support throughout our compliance process. He was knowledgeable, responsive, and made everything easy to understand, especially in areas that can often feel overwhelming. His guidance was clear, practical, and tailored to our situation, which gave us a lot of confidence moving forward. He was always professional, patient, and willing to answer questions in detail. I highly recommend Harrison to any provider needing support with NDIS compliance and audits.
Who this is for
Providers who want systems their staff can actually operate, not a folder that sits on a shelf until the next assessment.
Home care and Support at Home
Providers working out what the new Act requires of them: agreements, pricing and Support at Home compliance.
Residential providers
Preparing for a registration event or an audit against the strengthened Standards.
Varying registration
Providers who need to vary their registration to add service types.
Categories 4 and 5
Providers building financial and prudential systems that meet their registration conditions.
Aged care and NDIS
Organisations delivering across both regimes who want one team that understands both.
Probably not a fit
If you are looking for a policy template pack rather than systems your staff can actually operate, we are not the cheapest way to get one.
Aged care compliance questions, answered
01What changed under the Aged Care Act 2024?
The Act and the Aged Care Rules 2025 took effect on 1 November 2025. They replaced the previous approval system with aged care provider registration across six categories, introduced seven strengthened Quality Standards that are more detailed and measurable than the previous Standards, and brought in a new audit process aligned to registration requirements.
02Do I need to register again?
When the new Act commenced, existing providers were transitioned into the new aged care registration categories automatically, based on the services they were delivering. What that does not do is confirm your systems meet what the category now requires, or that the category is right if your services have changed. We check both on the first call.
03What are the strengthened Quality Standards?
Seven Standards introduced alongside the new Act, replacing the previous set. They are more detailed and more measurable than what came before, covering areas including governance, clinical care, the care environment, workforce, and food and nutrition. All registered providers must comply with them as a condition of registration.
04When does the Commission audit me?
The Commission conducts audits when a provider applies to register, renew or vary registration in categories 4, 5 or 6. The audit assesses whether you conform with the strengthened Quality Standards.
05What are the Support at Home pricing requirements?
From 1 January 2026, providers must publish their most common prices on My Aged Care and on their own website using the correct billable units, and review those prices every two months. The Commission has named pricing publication as one of the most common compliance issues it is finding.
06We failed on something in a Commission review. Can you help?
Yes. We help you understand the finding, build the remediation plan and evidence, and prepare your written response to the Commission. Call as early as you can, because response deadlines are short.
07How much does it cost?
Our fee is fixed and quoted in writing before work starts. Where an independent audit applies, those costs sit outside our fee and we give you the realistic range upfront.
08Do you work with NDIS providers too?
Yes. We support providers under both regimes, and many of our clients operate across both. If you deliver aged care and disability services you are not managing two consultants who each understand half your business.
09Do you work outside Sydney?
Yes. We are Sydney based and work with providers across every state and territory.
Find out where you stand in 15 minutes
We will confirm your registration category, what the strengthened Standards require of you specifically, where your exposure sits right now, and what it costs to fix. You will leave with a clear picture whether you work with us or not.